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Hosted Group Discussion | AI in Customer Contact | Freek Weijtens, Director IT, Yource

Join a exclusive discussion where Freek Weijtens, Director IT at Yource, will lead the conversation about AI in Customer Contact: A pleasant revolution for call center employees?

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When and where

Date

Location

Virtual

Wheelchair accessible entrance

Tags

Artificial Intelligence

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About this session

This session will explore how the advent of generative AI represents a disruptive change in customer contact. Will human interaction be automated away? Or will the combination of human interaction with AI support boost the quality of interactions? Will contact center agents become happier in their work? AI is highly applicable within the customer contact domain. The potential applications are endless. What will customer contact look like in 5 years? Be prepared to share your experiences in this exclusive small gathering.
 
About the discussion:
  • For companies that have their own contact center
  • In English
We have only 10 spots, so be quick to sign up!

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