Overview

This report is structured into four sections designed to help you understand how technology decisions are made, where inefficiencies arise, and how organisations can improve their procurement processes.

Decision Ownership and Stakeholder Dynamics
We examine who is involved in technology purchasing decisions and who ultimately holds decision-making authority, highlighting the complexity of stakeholder structures and the balance between shared and centralised ownership.

Vendor Discovery and Engagement
This section explores how organisations identify potential vendors, when they engage with them during the process, and how many vendors are typically evaluated, providing insight into how vendors enter and compete within the buying journey.

The Procurement Process in Practice
Here, we analyse how long technology decisions take, which stages consume the most time, and the key internal challenges organisations face, revealing where inefficiencies and delays most commonly occur.

Vendor Selection Criteria
Finally, we look at the factors that matter most when selecting a vendor, identifying the key drivers behind decision-making and the trade-offs organisations make when evaluating different options.