Overview

This report is structured into three sections designed to help you understand how technology decisions translate into outcomes, and where improvements can be made.

Technology Investment and Decision Context
We examine where organisations are investing, how budgets are evolving, and how confident decision-makers are in their choices.

Outcomes, Regret, and Drivers of Success
This section explores how successful technology investments are in practice, the frequency and causes of regret, and the key factors that differentiate successful from unsuccessful outcomes.

What Drives Better Decisions
We analyse the elements of the buying process that contribute to success, highlighting the role of evaluation, validation, and vendor engagement.

Finally, a cross-analysis highlights the gap between what organisations prioritise during vendor selection and what actually drives unsuccessful outcomes.