When and where
Date
Location
Virtual
Tags
Digital TransformationShare with friends
About this session
In a world where customer expectations and regulatory demands are rapidly evolving, addressing vulnerability is no longer just a compliance issue — it is a business imperative. In this exclusive case study interview with Standard Life, we explore how this leading financial institution is transforming customer vulnerability support through cutting-edge technologies like Virtual Reality (VR) and Augmented Reality (AR). This session provides a behind-the-scenes look at how Standard Life has integrated these immersive tools into their operations, empowering their teams to better understand, empathize with, and support vulnerable customers.
This discussion will focus on real-world outcomes, diving into the role of Standard Life’s Vulnerable Customer Centre of Excellence, and how it combines human empathy with digital innovation to reshape the customer experience. Learn how VR and AR are not only improving compliance with regulatory expectations but also driving business growth by creating more inclusive, responsive services.
The session will address key discussion points:
• Revolutionizing Vulnerability Response: How is technology transforming the way businesses identify and respond to customer vulnerability?
• Empathy in Action: How can immersive tools like VR and AR foster deeper customer understanding and provide financial professionals with a more profound insight into vulnerable customer needs?
• Bridging the Digital Divide: How can financial institutions ensure that vulnerable customers are not left behind in the digital transformation era?
• Standard Life's Strategy: Learn from Standard Life’s pioneering approach and their Vulnerable Customer Centre of Excellence, which leverages advanced technology and rigorous training to meet the needs of vulnerable customers.
• Regulation Meets Innovation: How are digital tools like VR and AR helping companies not only meet regulatory obligations but exceed them through innovative, human-centered solutions?
• Tangible Business Impact: What measurable outcomes has Standard Life achieved using VR and AR, and what lessons can other business leaders extract to replicate this success in their own organizations?
