About this session

The role of IT has fundamentally evolved, from internal service provider to strategic enabler and co-creator of business value. Yet many transformation initiatives still struggle, not because of technology limitations, but due to misaligned objectives, unclear governance, or cultural gaps between IT and business units.

This moderated discussion focuses on the foundations of effective IT–business partnerships. Participants will exchange practical experiences on how alignment is built and maintained in complex organizations. What operating models foster shared ownership instead of silo thinking? How are priorities, investments, and innovation initiatives jointly defined? And what leadership behaviors are required to build mutual trust and accountability?