Overview

This second report explores how IT operates within organizations, not just as a strategic function, but as an active collaborator across the business. It examines the level of IT integration with other departments, the most common friction points in cross-functional collaboration, and the internal barriers that delay IT decisions.

We dive into IT leaders’ organizational challenges, from misaligned priorities and limited executive sponsorship to communication hurdles and slow governance. The 
report also captures how IT communicates its struggles to leadership, and what actions companies believe would strengthen collaboration.

As in the first report, we draw clear distinctions between high-performing organizations and those with more limited IT maturity. These comparisons reveal how tighter integration, stronger alignment, and proactive engagement contribute to faster, more effective execution, offering members practical insights they can apply in their organizations.